Our governance
Our commitment
Franklin Day Surgery is committed to providing high-quality, safe healthcare services in accordance with all relevant New Zealand healthcare standards, regulations and best practice guidelines.
Our governance framework ensures accountability, transparency and continuous improvement in all aspects of our operations.
Accreditation
Franklin Day Surgery is fully accredited by the New Zealand Day Stay Surgery (NZDSS) Standards and complies with the Health and Disability Services (Safety) Act 2001.
We undergo regular external audits to maintain our certification and ensure ongoing compliance with national standards.
- New Zealand Day Stay Surgery Standards Certified since June 2025
- HealthCERT Certification Ministry of Health Certified Facility
Governance structure
Our governance structure provides clear lines of accountability and responsibility throughout the organisation:
Board of Directors
The Board of Directors is responsible for setting the strategic direction of Franklin Day Surgery, ensuring financial sustainability, and monitoring clinical and operational performance.
Clinical Governance Committee
The Clinical Governance Committee oversees all aspects of clinical care, including:
- Clinical risk management
- Clinical audit program
- Credentialing of practitioners
- Implementation of best practice guidelines
- Monitoring of clinical outcomes
- Patient feedback and complaints management
Quality and Safety Committee
The Quality and Safety Committee is responsible for:
- Infection prevention and control
- Medication safety
- Health and safety management
- Incident reporting and investigation
- Quality improvement initiatives
- Compliance with statutory requirements
Key policies
Franklin Day Surgery operates under comprehensive policies and procedures that align with the Health and Disability Commissioner’s Code of Rights and other relevant legislation. Key areas include:
- Patient rights and responsibilities
- Informed consent
- Privacy and confidentiality
- Open disclosure
- Infection control
- Risk management
- Credentialing
- Complaints management
- Continuous quality improvement
Quality framework
Our quality framework is based on continuous improvement principles and includes:
- Regular internal and external audits
- Clinical indicators monitoring
- Patient satisfaction surveys
- Incident reporting and analysis
- Regular quality improvement meetings
- Staff education and training
Reporting and transparency
Franklin Day Surgery is committed to transparency in reporting quality and safety outcomes.
We regularly report to:
- Ministry of Health
- Health Quality & Safety Commission
- ACC
- Health and Disability Commissioner (as required)
