Info for patients & visitors

At Franklin Day Surgery, we aim to make your experience as comfortable and stress-free as possible. Our purpose-built day-stay facility in Pukekohe provides a welcoming environment where our team will support you through every step of your surgical journey.

We understand that having a procedure can be stressful, so we’ve developed comprehensive information to help you understand what to expect before, during and after your visit to our centre.

Preparing for your admission
Everything you need to know before your procedure, including fasting instructions, medication guidance, what to bring, and transportation arrangements.
Learn more about preparing for your admission

Your journey with us
A step-by-step guide to your day at Franklin Day Surgery, from arrival and check-in through to recovery and discharge, helping you understand each stage of your care.
Learn more about your journey with us

Frequently asked questions
Answers to common questions about procedures, anaesthesia, recovery, billing, and more to help address your concerns before your visit.
Learn more in our FAQs

Rights, responsibilities & advocacy
Information about your rights as a patient, your responsibilities, and how to access advocacy services if needed during your care.
Learn more about patient rights

Cultural support
Franklin Day Surgery respects the cultural diversity of our community. Please let us know if you have any cultural needs or requirements during your stay, and we will do our best to accommodate them.

Contact us
How to reach our team for any questions or concerns about your upcoming procedure, including phone numbers, email addresses, and our location.
Contact our team

Patients should be accompanied by one support person who can provide transport home and assist during initial recovery.

Our waiting area offers comfortable seating and free Wi-Fi. For patient privacy, visitors typically remain in designated waiting areas rather than clinical spaces. Our reception staff can direct visitors to nearby amenities if needed during longer procedures.